ERR_SQL_DB_UNREACHABLE: Failed to reach database

DSS tried to connect to a SQL database but couldn’t establish the connection.

This error can happen:

This error indicates that the connection could not be established. The message of the error will contain additional information.

Some common reasons for failure to establish the connection are:

Remediation

Note

This issue can only be fixed by a DSS administrator

The first step for solving this issue is to go to the settings screen for the affected connection (Administration > Connections). You can test connection from here.

  • Refer to the documentation on SQL databases in order to get additional information on the support of your specific database by DSS.

  • Make sure that the connection settings are correct

  • If you get “connection refused” or similar errors, check that the database server is properly running

  • Check if a firewall is blocking connections between DSS and the database server (this can result in either “connection refused” issues, or timeout issues)