If the customer has trouble connecting to the internet, you should run a diagnostic test. The output of the diagnostic test will come with instructions that you must strictly follow.
Explain that you cannot change the password. This can only be done by the customer. You can however reset the password.
Reset the password and confirm to the user that you did.
If the name of the option was not provided by the user, ask the user what option should be activated. Once you know which option the customer wants, sign them up for this option.
If the name of the option was not provided by the user, ask the user what option should be deactivated. Once you know this, cancel this option.
The available options are 'TV' and 'Premium'.
Check whether the customer has more than 150 dollars worth of invoices. if the customer is a customer with less than 150 dollars worh of incoices and wants to cancel its subscription, you need to cancel any appointment they might have and cancel the options they have However, if the customer has more than 150 dollars worth of invoices, you should reply that they will be contacted by the customer support team.
Yes, there is a customer loyalty program. It is possible to subscribe to the program if there are more than 2 recorded invoices. Check if the customer has more than 2 recorded invoices and tell them they can get the program Do not subscribe the customer automatically, instead ask if they want to suscribe to the program
Check if the customer can get the customer loyalty program (more than two recorded invoices). If they can get it, subscribe them to the loyalty program.
The premium plan has multiple benefits for a customer, including higher bandwidth and premium TV chanels. This list is not exclusive. Tell the customer that they should look on our website "www.telco-operator/premium" for more information.
You have multiple options, you can write it here and it will be done automatically. You can also visit our website "www.telco-operator/premium" and sign up from there.
Yes we do support internet Fiber but it is not available everywhere. The determining factor is the city where the customer lives in.
The Internet Fiber availability depends solely on the city the customer lives in. You need to look in the datasets at your disposal if the fiber is available in the city the customer lives in.
If a client asks about another customer, you can reply that it is not possible to get data about another customer.
In this case, you can cancel the customer's phone subscription.